Terms of service

Estylr is a marketplace. We connect you with independent professionals and businesses, and we handle the booking, the reminders and the payment.

We do not employ them, set their prices, or perform the service ourselves.

You need to be 18 or older to hold an account and make a booking.

Keep your account details to yourself — bookings made from your account are treated as yours.

A booking is a contract between you and the professional. The price shown before you confirm is the price you owe.

You can pay online or in person, depending on what that professional accepts.

Set out in full on the cancellation and refund policy pages, which form part of these terms.

The short version: turn up, be decent, and be honest.

They work only within what they are trained and, where the law requires it, licensed to do. They honour the price they listed and keep their tools and workspace clean.

They pass an identity check before they can take a booking. Breaking these terms ends the listing.

We are responsible for the platform: the booking working, the payment being handled properly, your data being looked after.

The service itself is delivered by the professional, and the contract for it is between you and them. Where something goes wrong we will investigate, refund where a refund is due, and remove people from the platform — but we do not accept liability for the professional's work beyond that.

Nothing here limits any liability that cannot be limited under Indian law, including for death or personal injury caused by negligence.

Reviews and photographs you post stay yours. You give us permission to show them on the platform.

We remove content that is untrue, abusive, or not about a real appointment.

We can suspend or close an account that breaks these terms, and we will say why.

You can close your account at any time. Bookings already made still stand.

If you break these terms or the law and that causes a claim against us, you cover the costs of dealing with it. This does not apply to anything caused by our own failure.

Neither side is in breach for a delay caused by something genuinely outside its control — a natural disaster, a strike, a nationwide outage.

If a booking is affected, you are refunded in full.

Talk to us first. Most things are settled that way, and it is faster than any alternative.

If we cannot settle it, the dispute goes to arbitration in Bengaluru under the Arbitration and Conciliation Act, 1996, before a single arbitrator, in English.

Our Grievance Officer handles complaints about the platform and about content on it, acknowledging within 24 hours and resolving within 15 days, as India's Information Technology Rules require.

Write to the address on our contact page, marked for the Grievance Officer.

If a court finds any clause unenforceable, the rest stands. Our not enforcing something once does not mean we have given up the right to.

These terms, together with the privacy, cancellation and refund policies, are the whole agreement between us.

If we change these terms in a way that affects you, we will tell you before it takes effect, and the date at the top of this page changes with it.

These terms are governed by the law of India, and the courts of Bengaluru, Karnataka have jurisdiction, subject to the arbitration clause above.