Questions, answered
The things people ask before their first booking. If yours is not here, write to us.
Before you book
- How do I book an appointment on Estylr?
- Choose your city and the service you want, compare the professionals available near you, then pick a time and confirm. The salon or stylist receives the booking immediately — you do not wait for a callback to find out whether you have an appointment.
- Does it cost anything to book?
- No. Booking through Estylr is free for customers. You pay the professional for the service itself, at the price shown when you book.
- Are the salons and stylists verified?
- Yes. Every salon and freelance professional is identity-checked before they can accept a booking. Being listed is something they have to qualify for.
- Can I get beauty services at home?
- In many cases, yes. Professionals who offer at-home appointments are marked as such, and you can filter for them when you browse.
- Can I trust the reviews?
- Only a customer who completed a booking can leave a review, so ratings reflect appointments that actually happened rather than anonymous opinions.
- What if I need to cancel?
- You can cancel from your bookings page. The terms are the same for every professional on Estylr: a full refund more than 24 hours before, half between 4 and 24 hours, and none under 4 hours or if you do not turn up. The cancellation policy page sets this out in full.
- Which cities does Estylr cover?
- Every city we are live in is listed on the coverage page, and the list grows as professionals join. If yours is not there yet, the marketplace will say so rather than showing you an empty result.
Still deciding?
Have a look at who is available near you. No account needed to browse.
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