Cancellation policy
Plans change. You can cancel any booking from your account — here is what happens when you do.
1. How to cancel
Open the booking in your account and cancel it. No call, no reason needed.
The professional is told at once, so the slot goes back on their calendar.
2. How much notice
What you get back depends on how much notice the professional has. Their time is what is being sold, and a slot cancelled an hour before is one nobody else can take.
- 2.1More than 24 hours before: cancel free, full refund.
- 2.2Between 4 and 24 hours before: half of what you paid.
- 2.3Under 4 hours, or not turning up: no refund.
3. If the professional cancels
You are refunded in full, whenever it happens and whatever the reason.
We will also help you find someone else for the same slot where we can.
4. Rescheduling
Free if the professional has the slot and you ask more than 24 hours ahead.
Inside that window a reschedule is treated as a cancellation and a new booking, so the notice rules above apply.
5. Repeated no-shows
Not turning up without cancelling costs a professional their time and the slot. Accounts that do it repeatedly can be restricted from booking.
Tell us if something went wrong — we would far rather hear it than act on a pattern.
6. Refunds
How and when the money reaches you is covered separately, on the refund policy page.
Something here unclear, or not covered? Get in touch and a person will answer.