Refund policy
When you are due money back, how much, and when it reaches you.
1. When you are refunded
It depends on who cancelled, and on how much notice we had.
- 1.1You cancel more than 24 hours ahead: full refund.
- 1.2You cancel between 4 and 24 hours ahead: half of what you paid.
- 1.3You cancel under 4 hours ahead, or do not turn up: no refund.
- 1.4The professional cancels, at any point: full refund.
2. When the money lands
We start the refund as soon as the cancellation is confirmed. After that it is your bank's timing, not ours.
UPI usually lands within a few working days. Cards can take up to a full billing cycle to show on a statement.
3. How it comes back
To the method you paid with. We cannot send a card payment back to a UPI account or the other way round.
If you paid in person, the refund is settled with the professional directly.
4. If the service was not what was agreed
This is not a cancellation and the amounts above do not apply. Report it within 48 hours of the appointment.
Where we find the service was not delivered as described, we refund it in full whatever the notice was.
5. Disagree with a decision?
Reply and ask for it to be reviewed. A second person looks at it.
Going straight to your bank is your right, but it is slower for you and it freezes the booking while they investigate.
6. Cancelling
How to cancel, and what notice earns what, is covered on the cancellation policy page.
Something here unclear, or not covered? Get in touch and a person will answer.